Continuity of Supply
Customer Satisfaction
As the leadingsupplier of natural gas in theUAE, aconsistent and
uninterruptedsupply iscritical tooperations.DolphinEnergycustomers
receivegaseither under an interruptibleor non-interruptibleGasSales
Agreement (GSA). For non-interruptibleGSAs, continuityof supply isa
priority. In2010, therewerenounplannedsupplydisruptions.
DolphinEnergy takes its commitments to
its customers extremely seriously.With
a limitednumber of customers, ensuring
strong customer relationships and
engagement is central toour business
success. DolphinEnergymaintains a
goodunderstandingof thematerial
issues and the needs of our clients
throughmaintaining consistent open
communication channelswithour clients,
onboth anoperational and commercial
level. Nobreaches of customer privacy
havebeen reported sinceDolphin
Energy’s inception. Following up
our commitmentmade inour 2009
sustainability report, DolphinEnergy
set out todeliver customer satisfaction
surveys. The surveywas developed and
issued to all DolphinEnergy customers,
with a 100% response rate. The company
scored 6.9out of 10, whichwill serve as
abaseline for forthcoming surveys. A 7.0
result is defined as “good” in the survey.
2007
2008
2009
2010
0
0
1
0
UnplannedSupplyDisruptions
