Key Issues:
Direct Economic Impact
Indirect Economic Impact
CustomerSatisfaction
2012
Commitments
Indirect Economic Impact
• MaintainKeyPerformance Indicators (KPIs) for
Procurement &Contracts (P&C)
Customer Satisfaction
• Conduct 2RelationshipEnhancementMeetingswith all of our
customers in theUAE, Oman, andQatar
• Score ≥7 in the annual Customer SatisfactionSurvey
• Achieve 0TaweelahReceivingFacility (TRF) downtime hours
