GoodGovernanceandManagement Integrity
• Conduct sustainability seminars for eachbusiness unit / department at DolphinEnergy, to support strategic
planning aroundpriority sustainability issues
• Update and revise theCorporateGovernanceManual
• Initiate thedevelopment of aCorporateRiskManagement Policy
• Develop aCorporate InvestigationPolicy that includes formal fraud, corruption, andwhistle-blowingpolicies
• Integrate all sustainabilityKPIs intoDolphinEnergy’s onlineperformancemanagement system
• Initiate the creationof the 2012balanced scorecard, by creating a list of priorities—basedon sustainability and
DolphinEnergy strategy—tobe integrated into the scorecard
• Publish the 2010BenchmarkingStudy comparingDolphinEnergywith its peers, and evaluate the analysis
to improve the company’s performance
• Create a sustainability action register tomonitor all 2011goals
• Ensure that ≥75%of all goals are achieved and reportedon in the 2011SustainabilityReport
ProvidingCleaner Energy andOptimizingBy-products
• Maintain a 730BCF export rate of leangas
• Produce 35MMbbls of condensate
• Produce 842 kt of propane
• Produce 509 kt of butane
• Export 1,231 kt of ethane toQatar Petroleum
• Produce 256 kt of sulfur
CreatingEconomicOpportunities
• Improve identification and trackingof employees hired from local communities, andopportunities
to improve local hiring
MeetingCustomer Expectations
• Continue to enhance customer relationships and satisfaction. In addition to function-relatedmeetings,
twoRelationshipEnhancementMeetings areplanned, tobe heldwith all of DolphinEnergy’s customers
in theUAE, Oman, andQatar
• Score ≥7on the customer satisfaction survey
• Develop and launch a formal customer complaintsmanagement system
Commitments
97%
97%
95%
90%
2011PerformanceAgainst Commitments
Commitments for the year
2011weremodeled after the
10priority areas onwhich
DolphinEnergy reported in
2009 and 2010.
(For details on those 10
priority issues, please refer to
theprevious reports.) 76%of
the 2011 commitmentswere
fulfilled; below is a list of all
commitments andof the
company’s corresponding
performance.
