Summary of 2011PerformanceGoals
Performance against all KeyPerformance Indicators (KPIs) and2011 targets canbe foundonp. 22.
GoodGovernance,Management and Integrity
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Conduct sustainability seminars for eachbusinessunit / department atDolphinEnergy tosupport strategicplanning
aroundsustainabilitypriority issues
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Updateand revise theCorporateGovernanceManual
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Initiate thedevelopment of aCorporateRiskManagement Policy
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DevelopaCorporate InvestigationPolicy to include formal fraud, corruptionandwhistle-blowingpolicies
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Integrateall sustainabilityKPIs intoDolphin’sonlineperformancemanagement system
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Start theexerciseof thebalancedscorecardbycreatinga list of prioritiesbasedonsustainabilityandDolphinstrategy
tobeadded inDolphinbalancedscorecard in2012
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Publish2010BenchmarkingStudy tocompareDolphinwith itspeersandevaluate theanalysis to improve
Dolphinperformance
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Createasustainabilityaction register tomonitor all 2011goals
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Ensure≥75%of all goalsareachievedand reportedon in the2011SustainabilityReport
ProvidingCleanerEnergyandOptimizingBy-products
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Maintaina730BCFexport-rateof LeanGas
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Produce35MMbblsofCondensate
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Produce842kt of Propane
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Produce509kt of Butane
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Export 1,231kt of Ethane toQP
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Produce256kt of Sulfur
MeetingCustomerExpectations
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Continue toenhancecustomer relationshipsandsatisfaction. Inaddition to function relatedmeetings,
twoRelationshipEnhancementMeetings tobeheldwithall of our customers in theUAE,Oman&Qatar
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Score≥7 in theannual customer satisfactionsurvey
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Developand launcha formal customer complaintsmanagement system
EnsuringEfficientOperations
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Reacha100%averageavailabilityof facilitiesdue tonon-operational shortfalls
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Maintain0hoursof TaweelahReceivingFacilitydowntime
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Identifyandprioritizehighpointsof failure inoperationsaspart of businesscontinuitymanagement
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Conduct the first shutdownandmaintenanceof STREAM2sinceoperational start-up
CreatingEconomicOpportunity
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Improve identificationand trackingof hiring from local communities, andopportunities to improve local hiring