Sustainability E-Report 2015 English - page 11

Summary of 2011PerformanceGoals
Performance against all KeyPerformance Indicators (KPIs) and2011 targets canbe foundonp. 22.
GoodGovernance,Management and Integrity
Conduct sustainability seminars for eachbusinessunit / department atDolphinEnergy tosupport strategicplanning
aroundsustainabilitypriority issues
Updateand revise theCorporateGovernanceManual
Initiate thedevelopment of aCorporateRiskManagement Policy
DevelopaCorporate InvestigationPolicy to include formal fraud, corruptionandwhistle-blowingpolicies
Integrateall sustainabilityKPIs intoDolphin’sonlineperformancemanagement system
Start theexerciseof thebalancedscorecardbycreatinga list of prioritiesbasedonsustainabilityandDolphinstrategy
tobeadded inDolphinbalancedscorecard in2012
Publish2010BenchmarkingStudy tocompareDolphinwith itspeersandevaluate theanalysis to improve
Dolphinperformance
Createasustainabilityaction register tomonitor all 2011goals
Ensure≥75%of all goalsareachievedand reportedon in the2011SustainabilityReport
ProvidingCleanerEnergyandOptimizingBy-products
Maintaina730BCFexport-rateof LeanGas
Produce35MMbblsofCondensate
Produce842kt of Propane
Produce509kt of Butane
Export 1,231kt of Ethane toQP
Produce256kt of Sulfur
MeetingCustomerExpectations
Continue toenhancecustomer relationshipsandsatisfaction. Inaddition to function relatedmeetings,
twoRelationshipEnhancementMeetings tobeheldwithall of our customers in theUAE,Oman&Qatar
Score≥7 in theannual customer satisfactionsurvey
Developand launcha formal customer complaintsmanagement system
EnsuringEfficientOperations
Reacha100%averageavailabilityof facilitiesdue tonon-operational shortfalls
Maintain0hoursof TaweelahReceivingFacilitydowntime
Identifyandprioritizehighpointsof failure inoperationsaspart of businesscontinuitymanagement
Conduct the first shutdownandmaintenanceof STREAM2sinceoperational start-up
CreatingEconomicOpportunity
Improve identificationand trackingof hiring from local communities, andopportunities to improve local hiring
1...,2,3,4,5,6,7,8,9,10 12,13,14,15,16,17,18,19,20,21,...97
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